Privacy Policy

Introduction

This Privacy Policy explains how Graintek UK Ltd collects, uses and protects personal data through our website and related business enquiries.

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Our website is a business-to-business brochure and enquiry website. It provides information about our grain handling, drying, engineering, manufacturing, installation, servicing and support capabilities.

The website does not include ecommerce, online payments, user accounts, customer login areas, newsletter sign-up or online account management.

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We are committed to handling personal data responsibly, securely and transparently.

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Who we are

Graintek UK Ltd is a company registered in Scotland.

Company name: Graintek UK Ltd
Company number: SC352327
Registered office: Westby, 64 West High Street, Forfar, Scotland, DD8 1BJ
Main office: Graintek UK Ltd Head Office, Steven Road Industrial Estate, Huntly, AB54 8SX

We also operate from:

Alconbury Regional Office
Mill Farm, Great North Road, Alconbury, Huntingdon, PE28 4EX

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For the purposes of UK data protection law, Graintek UK Ltd is the controller of the personal data we collect and use.

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How to contact us

For privacy questions or requests relating to your personal data, please contact:

Email: kenny@graintek.co.uk
Telephone: 01466 705420
Post: Graintek UK Ltd Head Office, Steven Road Industrial Estate, Huntly, AB54 8SX

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What personal data we collect

The personal data we collect depends on how you use our website and contact us.

We may collect:

• Your name
• Your email address
• Your telephone number
• Your company, farm, estate or organisation name
• Your location or address, if you choose to provide it
• Details of your enquiry
• Information submitted through contact forms
• Information submitted through future brochure or download request forms
• Technical website data, such as browser type, device type and approximate location
• Website usage data, such as pages visited, clicks, scrolling and interactions
• Spam prevention and security data linked to form submissions

We may also collect any other information you choose to provide when contacting us.

Please avoid sending sensitive personal information through website forms unless it is necessary for your enquiry.

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How we collect personal data

We may collect personal data when you:

• Complete a contact form
• Request information about a product, service or project
• Contact us by email or telephone
• Use contact links on the website
• Interact with embedded website features, such as maps or videos
• Use a future brochure or download request form
• Browse the website and give consent to analytics cookies

Some information is provided directly by you. Other information is collected automatically through website tools, cookies and similar technologies, where consent is required.

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How we use your personal data

We may use personal data to:

• Respond to enquiries
• Provide information about our products and services
• Discuss potential projects, quotations, servicing, repairs or technical requirements
• Send requested brochures or downloads
• Manage business relationships
• Keep internal enquiry and project records
• Improve our website, content and user experience
• Monitor website performance
• Protect the website from spam, misuse and security risks
• Meet legal, accounting, tax and company record obligations

We do not sell personal data.

We do not use enquiry form details for newsletter marketing. If this changes in future, we will only send marketing communications where we have a lawful basis to do so and, where required, appropriate consent.

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Lawful bases for using personal data

Under UK data protection law, we must have a lawful basis for using personal data.

Depending on the situation, we may rely on the following lawful bases:

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Consent

We rely on consent for non-essential analytics cookies and similar technologies, including Google Analytics 4 and Microsoft Clarity.

You can withdraw or change your cookie consent at any time through the cookie settings on the website.

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Legitimate interests

We may rely on legitimate interests where we use personal data to:

• Respond to business enquiries
• Manage customer, supplier and project communications
• Improve our website and services
• Maintain website security
• Keep appropriate business records
• Understand general website performance

We only rely on legitimate interests where we believe our business interest is not overridden by your rights and freedoms.

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Contract or steps before entering into a contract

We may use personal data where it is necessary to take steps before entering into a contract. This may include responding to quotation requests, discussing project requirements, arranging servicing or providing information about products and services.

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Legal obligation

We may use and retain personal data where required for legal, accounting, tax, company record, regulatory or compliance purposes.

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Website analytics and Microsoft Clarity

We use Google Analytics 4 and Microsoft Clarity to understand how visitors use our website and to improve its performance and usability.

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Google Analytics 4

Google Analytics 4 helps us understand website traffic, popular pages, traffic sources, user journeys, device types, browsers and approximate visitor locations.

This information helps us improve the website and understand which content is useful to visitors.

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Microsoft Clarity

Microsoft Clarity helps us understand how visitors interact with the website. It may collect information such as clicks, scrolling, page interaction, heatmaps, session recordings, device information and browser information.

We use Microsoft Clarity to improve website usability, page layout, navigation and content. We do not use it to identify individual visitors for sales or marketing purposes.

Google Analytics 4 and Microsoft Clarity will only run after you have given consent to analytics cookies.

More information is available in our Cookie Policy.

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Brochure and download forms

We may provide selected brochures, downloads or resources through gated forms.

Where we do this, we may ask for basic contact details such as your name, email address, telephone number, business name and enquiry type before providing access to the requested material.

We use this information to:

• Provide the requested brochure or download
• Understand what products or services visitors are interested in
• Respond to related enquiries where appropriate
• Keep reasonable business records

Submitting a brochure or download form does not create a contract, quotation or obligation to purchase.

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reCAPTCHA, maps and embedded content

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reCAPTCHA

We use reCAPTCHA to protect website forms from spam, abuse and automated submissions. reCAPTCHA may collect technical information about your device, browser and interaction with the website to help determine whether a form submission is genuine.

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Google Maps

We may use Google Maps to display office locations. If you interact with an embedded map, Google may collect information about your use of that feature.

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Vimeo

We may use Vimeo to display video content. If you play or interact with an embedded video, Vimeo may collect information about your interaction with that content.

These third-party services may process data in line with their own privacy policies.

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Who we share personal data with

We may share personal data with trusted third parties where necessary to operate the website, respond to enquiries or manage our business.

This may include:

• Website hosting and platform providers
• Website support and maintenance providers
• Email and IT service providers
• Analytics providers, including Google and Microsoft
• Form protection and security providers
• Video, map and embedded content providers
• Professional advisers, such as accountants or legal advisers
• Regulators, public authorities or law enforcement where required by law

We only share personal data where there is a valid reason to do so.

We do not sell personal data to third parties.

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International transfers

Some third-party services used on our website, including Google, Microsoft, Vimeo and website hosting or platform providers, may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we expect appropriate safeguards to be used in line with applicable data protection law.

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How long we keep personal data

We keep personal data only for as long as reasonably necessary.

As a general guide:

• General enquiry data may be kept for up to 24 months unless it becomes part of a customer, supplier or project record
• Data submitted through brochure or download request forms may be kept for up to 24 months unless it becomes part of a wider business relationship
• Customer, supplier, project, quotation, service and accounting records may be kept for up to 7 years where required for legal, accounting, tax or business purposes
• Analytics data is retained according to the settings within Google Analytics, Microsoft Clarity and related platforms

We may retain information for longer where required to resolve disputes, meet legal obligations or protect our legitimate business interests.

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Your rights

Under UK data protection law, you have rights over your personal data. These may include the right to:

• Be informed about how your personal data is used
• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your personal data in certain circumstances
• Ask us to restrict how we use your personal data
• Object to certain uses of your personal data
• Withdraw consent where we rely on consent
• Request transfer of your personal data in certain circumstances

These rights are not absolute and may depend on the reason we are using the data.

To make a request, contact kenny@graintek.co.uk.

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Complaints

Please contact us first if you have a concern about how we use your personal data. We will do our best to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

You can contact the ICO through its website or by post at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, systems or legal requirements.

The latest version will always be available on this page.

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Contact us

For privacy questions or requests, please contact:

Graintek UK Ltd
Main office: Graintek UK Ltd Head Office, Steven Road Industrial Estate, Huntly, AB54 8SX
Registered office: Westby, 64 West High Street, Forfar, Scotland, DD8 1BJ
Company number: SC352327
Email: kenny@graintek.co.uk
Telephone: 01466 705420

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